TikTok Live Mystery Box Purchase Policy

1. Origin and Nature of the Products

The items included in our customized packages (TikTok Live Mystery Box) come from a wide range of products sourced through various commercial and logistical processes, resulting from inventory optimizations, stock recalibrations, seasonal redistributions, or post-market reallocations. These items are carefully selected and reintroduced into the secondary commercial circuit after undergoing a functional and visual evaluation by our team.

2. Product Types Available

Products may include, but are not limited to:

Household equipment and accessories,
Cleaning and maintenance items,
Tools and components for DIY or minor repairs,
Seasonal products or gardening supplies,
Useful items for organization and storage,
Auxiliary devices for personal or domestic comfort.

3. Purchase Process

Purchases are made during live sessions conducted on the TikTok platform. Customers select their desired products in real-time, which are then collected and packaged as a personalized Mystery Box. The total price of the box reflects the cumulative value of the products chosen by the customer. The box is then listed on the website as a customized product titled “TikTok Live Mystery Box,” with the specific price set during the live session.

4. Packaging, Delivery, and Presentation

Products are delivered in secure packaging in the form of a Mystery Box. While the packaging is designed to create a surprise experience, the contents are known to the customer during the live session, with the exception of any Mystery Bag components (see section 8).

5. Return Policy

Given the personalized nature of each order, returns are accepted only in the following situations:

The products received are significantly different from those selected,
The products have major functional defects that were not previously disclosed.

Return requests must be submitted within 48 hours of receiving the package, along with photo evidence and a description of the issue.
We reserve the right to individually assess each case and propose proportionate solutions.

Depending on the case and with the customer’s agreement, we may offer one of the following compensation options:

Partial refund – applicable if only part of the products are affected;
Full refund – in exceptional cases where most products are affected or the order does not match the agreed selection;
Value voucher (gift card) – equivalent to the eligible return amount, usable for a future KatyShop order.

Refunds or vouchers are processed within 5–10 business days from the confirmation of the solution, via the method agreed upon with the customer.

6. Acceptance of Terms

By participating in a TikTok Live purchase session and completing the order on the website, the customer confirms they have read, understood, and fully accepted this policy, including all regulations related to personalized products and surprise packages.

7. TikTok Live Session Participation Rules

Participation in a TikTok Live session for the selection of Mystery Box items implies the following conditions:

Live session notifications may be sent via the KatyShop app, including a direct link to the active TikTok stream.
Alternatively, the live link may be shared via official company channels such as: Facebook groups, WhatsApp pages or chats, official TikTok accounts, etc.
The official KatyShop website is listed in the TikTok profile and is publicly accessible at all times.
It is the customer's sole responsibility to become informed in advance about applicable commercial policies (e.g., delivery, return, product origin) by consulting relevant website pages before placing an order.
Participation in the live session and expressing the intent to purchase products implies the customer's implicit agreement with the current commercial terms and conditions.

8. Mystery Bag as an Integrated Part of the Mystery Box

During the TikTok Live purchase process, customers may choose to include, in addition to their individually selected items, one or more fixed-price surprise packages known as Mystery Bags.

The Mystery Bag is a distinct but integrated component of a customized Mystery Box. These are pre-selected items by the KatyShop team, packed separately within the final parcel. The customer does not know the contents of the Mystery Bag in advance but is informed that it includes functional, quality-checked items from various categories such as: sports goods, household items, organizational and comfort accessories, tools, and seasonal products.

The price of the Mystery Bag is fixed and determined during the live session, and added to the total TikTok Live Mystery Box order. The cumulative value of the items inside may significantly exceed the paid amount, offering an exclusive opportunity during the live sessions.

By including a Mystery Bag in their order, the customer agrees to the random nature of its contents and waives any claim to request a detailed listing or replacement of the surprise items.

9. Order Verification and Delivery Document

The customer must write down and verify each product selected during the TikTok Live session immediately after order confirmation.

KatyShop will issue a physical document (handwritten or digitally printed), called a Packing List, which includes the complete list of selected products and/or any Mystery Bags included. This document will accompany the parcel upon delivery and serves as physical proof of the TikTok Live Mystery Box contents.

It is the customer’s responsibility to compare their personal list with the Packing List issued by KatyShop upon receiving the parcel. Any discrepancy between delivered and selected items must be reported within 48 hours of receipt, accompanied by clear evidence (photos, descriptions).

All items included in the Packing List will NOT be individually listed on the online platform. KatyShop’s platform will only register the total value of the TikTok Live Mystery Box order, without itemized details, due to the personalized and dynamic nature of this sales format.

10. Customer Consent

By completing and paying for the order, the customer explicitly confirms that they have read, understood, and accepted all the terms and conditions outlined in this TikTok Live Mystery Box Purchase Policy, as well as any other commercial policies displayed on the official website: www.katyshop.ro/en

A completed and paid order represents the customer’s full consent regarding:

The origin and nature of the products,
The packaging and delivery method,
The special regime applicable to the Mystery Bag component,
The return policy and its limitations,
The obligation to verify the order according to the Packing List issued by KatyShop.

Placing a paid order implies the customer’s agreement to all specified terms and conditions.